Quality Assurance

Build the skills required to give and receive feedback for better collective decisions, and to ensure final products are logically sound and error-free

Description

This course builds the technical and interpersonal skills needed for ensuring final products are logically sound and error-free. It is a full-day course delivered in-person or online. 

Testimonial 2

"After this course I feel far more confident asking for peer review and offering it to my colleagues"

 

- Senior Policy Analyst | Ministry for the Environment

What you will learn

On completing this course, you will: 

  • Understand how to undertake a rigorous peer review. 
  • Understand how to undertake a rigorous proofread.  
  • Know some approaches for giving feedback well. 
  • Know some approaches for receiving feedback well. 

Testimonial 1

"Workshops and training are sometimes a drag, FrankCapability does a tremendous job at energising participants and creating an enjoyable learning environment"

 

- Policy Analyst | Ministry for Culture and Heritage

Who should attend

This course is best suited for whole teams who wish to establish a shared view of quality advice. Individuals at all levels also benefit from attending this course. 

Course format

This course is delivered as either a full-day, in-person course, or online as three two-hour sessions.  

What is covered in the course

Session one: Proofreading 

  • A systematic approach to proofreading. 
  • Your organisation’s style guide. 
  • Common formatting inconsistencies. 
  • Create a style sheet. 
  • Accessibility guidelines. 
  • Checklists. 
  • A simple style guide. 

Session two: Peer review 

  • Overall narrative of a product. 
  • Templates. 
  • Executive summary. 
  • Background/context. 
  • Analysis. 
  • Advice.  
  • Risks.  
  • Recommendations. 
  • Next steps. 

Session three: Giving and receiving feedback 

  • Different feedback scenarios. 
  • Feedback can be given in different ways. 
  • Running a feedback round. 
  • Principles for effective feedback. 
  • Components of kindness. 
  • Active listening for effective feedback. 
  • Tips for giving and receiving feedback. 

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