Quality Assurance for Local Government
Build the skills required to give and receive feedback for better decisions in local government, and to ensure final products are logically sound and error-free
Description
This course builds the technical and interpersonal skills needed for ensuring final products are logically sound and error-free, within a local government context. This course is delivered online in three two-hour sessions.
What you will learn
On completing this course participants will:
- Understand how to undertake a rigorous peer review.
- Understand how to undertake a rigorous proofread.
- Know some approaches for giving feedback well.
- Know some approaches for receiving feedback well.
Who should attend
This course is best suited for whole teams who wish to establish a shared view of quality written outputs. Individuals at all levels also benefit from attending this course.
Course format
This course is delivered online as three two-hour sessions.
What is covered in the course
Session one: Proofreading
- A systematic approach to proofreading.
- Your organisation’s style guide.
- Common formatting inconsistencies.
- Create a style sheet.
- Accessibility guidelines.
- Checklists.
- A simple style guide.
Session two: Peer review
- Overall narrative of a product.
- Templates.
- Executive summary.
- Background/context.
- Analysis.
- Advice.
- Risks.
- Recommendations.
- Next steps.
Session three: Giving and receiving feedback
- Different feedback scenarios.
- Feedback can be given in different ways.
- Running a feedback round.
- Principles for effective feedback.
- Components of kindness.
- Active listening for effective feedback.
- Tips for giving and receiving feedback.
Testimonial 1
"This course was a great refresher in peer review and proofreading. Emily was (as always) a fabulous facilitator. She takes her time and clearly delivers a master class that makes you feel like you can achieve a bit more after listening to her wisdom"
- District Planner | Hauraki District Council
Testimonial 2
"This was a well run, informative, and accessible course which I only wish had been available to me when I started my policy journey. I still had heaps to learn and found it a supportive environment to challenge what I thought I knew and absorb all that I found I didn't" ('Writing for Local Government Decisions' course)